A personal tracking page for every order.
Give customers one place to review their order, see its current status and follow its progress all the way through delivery.
The same page can show products, quantities, mockups, files, payment and shipping information, and let the customer approve the order, pay, and reach you through the contact details at the bottom.
Customers always know what is happening, while your team spends less time answering "Where is my order?"
Every order detail in one place
Customers can clearly review the products, sizes, colours and quantities they ordered, together with print methods, print locations, mockups, files, prices and shipping details.
A clear status that follows the work
The page shows the current stage of the order, from artwork approval through production, packing and delivery. It updates as the order moves forward in PrintBlocks.
You control what the customer sees
Match the tracking stages to your print shop's workflow and terminology. Customer-facing progress can be based on order statuses or production job statuses, while internal steps remain visible only to your team.
One link throughout the entire order
There is no need to send a different link at every stage. The page the customer used to review and approve the order continues to show its progress and payment information.
Shipping details are included
The page shows the shipping method and the estimated delivery date, so the customer knows when to expect the order. When a shipment is created with a connected courier, the tracking number and the courier's own tracking link are sent to the customer by email from your own template.
Fewer status questions for your team
Instead of searching for information and replying to repeated status requests, your team can direct customers to their personal order page. Customers get an immediate answer, and production continues without interruption.
Questions shops ask
What can customers see on the tracking page?
Customers can see the order information relevant to them, including products, variations, quantities, mockups, files, prices, outstanding payments, order status and shipping details.
Can customers see our internal statuses?
Not unless you want them to. You decide which stages customers can see and how those stages are named. Internal statuses and production steps can remain visible only to your team.
Do we need to update the tracking page manually?
No. The page updates according to the information and statuses in PrintBlocks, so your team does not need to enter the same information twice.
Can progress be based on production job statuses?
Yes. The customer-facing progress can be based on either the overall order status or the actual progress of its production jobs.
Does the customer need an account?
No. Customers open their personal order page through the link you send them, with no registration or app installation required.
Can customers approve and pay from the same page?
Yes. Depending on your settings, customers can review the order, approve it and complete payment directly from their personal order page.
Are shipping updates shown on the page?
The page shows the shipping method and the estimated delivery date. When a shipment is created with a connected courier, the tracking number and a link to the courier's own tracking page are sent to the customer by email, using your own email template.
Let customers track their orders without contacting your team.
One clear, up-to-date page for every order, from approval through delivery.